Frequently asked questions

You book online, enter the full address of your session (including the ZIP code), choose your service and a time, and pay a $50 deposit to confirm. Your licensed therapist arrives at your door at the scheduled time with everything needed (table, sheets, oils). You will need a clear space of approximately 12x12 ft (3.7x3.7 m) so your therapist can safely set up the massage table and move comfortably around it.

Prices depend on the service and duration — every price is on the service page, with longer and specialized protocols priced higher — travel and setup are always included. A $50 deposit is collected at booking and applied toward your session total. The remaining balance is charged automatically to the payment method you used for the deposit, after your session — you see the amount when you book.

The deposit secures your therapist's time and applies toward your session total. Fully refundable 24 hours or more ahead; between 12 and 24 hours it becomes a Session Credit valid 90 days; under 12 hours or no-show it's non-refundable.

You can book and have a therapist at your door the same day, subject to availability — the soonest a session can start is 2 hours after you book. For best selection of times, book 24-48 hours in advance.

Cancel 24 hours or more before your session for a full $50 deposit refund. From 12 hours up to 24 hours before, your deposit becomes a Session Credit valid 90 days. Under 12 hours or a no-show, the deposit is non-refundable. Rescheduling is free up to 2 hours before your session. You can cancel or reschedule online from My Bookings or from the link in your confirmation email; WhatsApp is always available as an alternative.

The $50 booking deposit is paid securely online via Stripe (credit/debit card, Apple Pay, Google Pay). The remaining balance is settled by card after your session. If another approved method (such as cash or Zelle) is offered for your appointment, it is confirmed in the app and always recorded and reconciled through CasaBliss.

Please prepare a clear space of approximately 12x12 feet (3.7x3.7 meters) in a bedroom, living room, or another quiet area — enough room for the massage table and for your therapist to move comfortably around it. Your therapist brings the massage table, sheets, and all equipment. Comfortable clothing to change into post-session is recommended.

Yes! Two therapists arrive simultaneously for a side-by-side couples experience. This is our most popular gift option.

Yes. All CasaBliss therapists are licensed massage therapists in the state of Florida with background checks and minimum 2 years of professional experience.

Active CasaBliss members can rebook a therapist who has treated them before, subject to that therapist's availability — you'll find them in My team in your account. New clients are automatically matched with the best-suited available therapist for their location and service. If the therapist you choose does not serve your address, we show you times with other therapists in your area.

Prenatal massage can be appropriate after the first trimester with a therapist experienced in prenatal massage. Please check with your doctor first, and tell us about your pregnancy when you book so your therapist can prepare a safe, comfortable session. You can ask your therapist to adjust or stop at any time.

Our coverage is based on our active therapist network and expands as new therapists join CasaBliss. Check our Areas page for current coverage. At booking we ask for the full address of your session, including the ZIP code, and we only show times with therapists who serve it. If no therapist covers your area on your dates, we will tell you and you can message us on WhatsApp.