Cancellation & Refund Policy

A $50 deposit is required at the time of booking to confirm your appointment. This deposit secures your appointment and reserves your licensed therapist's availability for your selected session time.

The deposit is applied toward the cost of your session. The remaining balance is charged automatically to the payment method you used for the deposit, after your session — you see the amount when you book.

Rescheduling is not the same as cancelling. Cancellation releases your session; rescheduling keeps your care active. You can reschedule to a different time free up to 2 hours before your session — as long as your therapist has not started traveling and the new time is available.

Rescheduling does not touch your deposit, does not create a Session Credit, and does not affect your Wellness Minutes — your session simply moves to the new time. If your new request changes the service or duration, availability and any minutes or balance are recalculated for the new session. If it is less than 2 hours before your session, or your therapist is already on the way or has arrived, the cancellation policy above applies instead.

We keep same-day availability open so you can be cared for when you need it most. The soonest a session can begin is 2 hours from the time you book — the minimum your therapist needs to prepare, pack, and travel to you.

Because a short-notice booking reserves a therapist's time and route almost immediately, it carries firmer terms than a session booked further ahead:

• It cannot be rescheduled — the 2-hour reschedule window has already passed.
• As with any cancellation inside 12 hours, the deposit is non-refundable.

If something genuinely changes, message us on WhatsApp as soon as you can — we will always try to help, though changes to short-notice sessions cannot be guaranteed and are reviewed individually.

We hold these bookings to this standard out of respect for everyone involved: your therapist has set aside their time and planned their route for you, and that capacity is no longer available to another client. Confirming a short-notice session means you accept these terms.

You can cancel or reschedule your session yourself from My Bookings in your CasaBliss account, or from the link in your booking confirmation email, including while we are still confirming your therapist. Before you confirm a cancellation, we show you exactly what happens to your deposit under the timeline above. If you would rather talk to us, message us on WhatsApp at the number in your booking confirmation and our team will help. Online cancellations and WhatsApp messages are time-stamped and serve as the official record.

If your session is less than 12 hours away, you will be asked to confirm the amount of the deposit you would lose before the cancellation goes through. We show you the exact amount, and the cancellation is completed only after you confirm it.

If you reschedule while we are still confirming your therapist, your booking moves to the new time and is assigned to the therapist who has that time available. We then confirm your therapist and let you know.

When you reschedule, we only offer times with therapists who match the therapist preference (for example, gender) you chose when you booked.

If the client is not available at the scheduled address within 15 minutes of the therapist's arrival, the booking may be treated as a no-show and the deposit will not be refunded.

For a smooth, on-time arrival, the client coordinates the therapist's access and parking — you know your building, hotel, or residence best. If your location offers valet, guest parking, validation, a resident or temporary permit, or a recommended spot, please share it in your booking notes before the session. When a reasonable free option is available, there is no extra charge.

If no reasonable option exists and the therapist must pay for parking to reach you, CasaBliss covers 30% of the documented cost and the remaining 70% is added to your session balance. The therapist keeps the receipt and is reimbursed by CasaBliss — you never pay the therapist directly for parking, and every parking cost is recorded as a documented parking adjustment.

This keeps things fair for everyone — it isn't a penalty. It simply shares an unavoidable cost so that extreme valet or hotel parking never becomes a loss for your therapist or for CasaBliss. The best outcome is always a parking option you can arrange in advance.

In the rare event that CasaBliss must cancel a confirmed booking due to therapist unavailability or other operational issues, the client will receive a full refund of the deposit and our help rebooking at the earliest time that works for you.

Refund-eligible deposits are returned to the original payment method within 5–10 business days, depending on your card issuer. Session credits are applied automatically to your next booking.

Questions about this policy? Reach us on WhatsApp.