Refund Policy

A $50 deposit is collected when you confirm a session. This deposit is applied toward your total session cost — it is not an additional fee. The remaining balance is charged automatically after your session is complete.

Your deposit secures your appointment and your therapist's time. It is refundable under the conditions described below.

Refund eligibility depends on how far in advance you cancel. All times are measured from your scheduled session start time.

If you do not show up for your session without prior cancellation, your deposit is forfeited and no credit is issued. We hold your therapist's schedule for your appointment — a no-show affects their livelihood directly.

If something unexpected happened, contact us. We review no-show cases individually and may issue credit at our discretion.

In the rare event that CasaBliss or your assigned therapist needs to cancel or significantly reschedule your session, you will receive:

• A full refund of your deposit to the original payment method, and
• Our help rebooking at the earliest time that works for you, at no additional charge.

We will notify you as early as possible and work with you to find an alternative time that fits your schedule.

Credits issued under this policy are valid for 90 days from the date of cancellation and apply to any service in our catalog. Credits are non-transferable and have no cash value.

Your credit balance is always visible in your client dashboard under Wallet.

Approved refunds are returned to the original payment method used at booking. Processing time is typically 5 – 10 business days, depending on your card issuer or bank.

You will receive an email confirmation when your refund is initiated. If you do not see it within 10 business days, contact us and we will investigate with Stripe, our payment processor.

If your payment arrives after the time we saved for you has ended and that time has been taken, you choose between a new time, account credit, or a full refund to your original payment method; we never refund without your choice.

If you have questions about a specific booking or believe a refund was not handled correctly, reach out directly:

• Email: hello@casablissmassage.com
• WhatsApp: available via the chat button on any page

We respond to all inquiries within one business day.