Payment & Gratuity Policy

A $50 depositis collected when you confirm your appointment. The deposit secures your appointment and reserves your therapist's availability for your selected session time. It is applied toward your session total — it is not an additional fee — and is refundable under our Cancellation & Refund Policy.

When you choose a time, we save it for you for about 5 minutes while you pay the deposit. If the deposit is not paid within that time, the time is released and you can choose another one. The secure payment link also expires, so it cannot be used later.

Your remaining balance is the session total minus your deposit and any discounts or account credits that apply. The balance is settled around the time your session is completed, charged automatically to your payment method on file. You always see the amount before you confirm.

The primary payment method today is secure online payment through our provider (Stripe): credit and debit cards, Apple Pay, and Google Pay.

Payment methods available for a specific appointment may vary based on platform capabilities, therapist availability, operational requirements, and approved payment channels. Whatever method applies, it is confirmed before you pay and reconciled through CasaBliss Massage LLC. Approved cash payments may be accepted by your therapist at the time of service and are formally recorded and reconciled through through CasaBliss — there are no private payment arrangements outside your booking.

Currently enabled on the platform: deposit by card (Stripe); balance by card (Stripe).

Both the deposit and the remaining balance are charged to your card through our secure, encrypted payment provider. Your full card details are never stored by CasaBliss or shared with your therapist. With your consent, your card may be kept on file so the remaining balance can be settled automatically after your session — exactly like checking out of a hotel.

When cash is an available option for your appointment, it is handled as a formal, on-the-record payment: your therapist confirms the amount in the CasaBliss app at the end of the session, and it is reconciled to your account. CasaBliss always knows the exact amount collected — there are no informal or off-the-record cash arrangements between you and your therapist.

When an approved electronic transfer method is available for your appointment, each payment is confirmed in the CasaBliss app and reconciled to your account — never an informal arrangement. As a safety note: disregard any unsolicited request to send a personal transfer, because every official payment is recorded by CasaBliss Massage LLC, not arranged privately.

Active members receive their member rate automatically on sessions beyond their included minutes, and may redeem any included wellness minutes toward a session. Account credits — for example, a credit issued from an eligible cancellation or a referral reward — automatically reduce your remaining balance before any card is charged. Available credits are always shown at checkout.

Gratuity is completely optional and always appreciated. If you choose to leave a gratuity, 100% goes directly to your therapist. Your therapist is committed to providing attentive, professional care and giving their best in every session. A gratuity is a meaningful way to recognize exceptional service and show appreciation for their efforts.

If an online payment cannot be completed (for example, an expired card or insufficient funds), we will reach out to help you update your payment method and settle the amount. Your therapist is never involved in resolving a payment issue — that is handled entirely by the CasaBliss team.

If your payment reaches us after the time we saved for you has ended, we first check whether that time is still available. If it is, and your session is at least 2 hours away, we simply confirm your booking; you do not need to do anything.

If the time has already been taken, we email you a secure link so you can choose what to do: pick one of up to 5 open times in the next 7 days, confirmed with the same deposit; keep your deposit as account credit, valid for 90 days (we show you the expiry before you choose); or receive a full refund to your original payment method, usually within 5–10 business days depending on your bank. The choice is always yours. For couples bookings, you can choose a refund or credit, or our team will help you by WhatsApp.

Any balance that remains after your session is recorded to your account and we will contact you to settle it. To keep things simple and fair for everyone, we may ask you to resolve an outstanding balance before booking your next session. We will always communicate clearly and give you a straightforward way to pay online.